Frequently asked questions
Where can you park the car?
SUMMER: You can drive all the way to Hameau les Clèves and the Bistro. Parking is just outside your private chalet or just next to the lodge.
WINTER: When everything is covered with snow you can drive to the Parking les Clèves, where we have some parking spaces (approx. 250m from the hotel and Bistro). During the ski season, if you arrive by car a 4×4 or snow chains are mandatory to reach the parking. Please note that all spaces are reserved and it’s important that you park on the place you have been shown too. Please let us know if you will arrive by car so that we can reserve a space for you and also arrange for a transfer over the piste on your arrival/departure day.
How do I get from Geneva airport to Nendaz?
The nearest international and domestic airport is Geneva airport and Haute Nendaz is reachable within 2.5 hours with train + bus or by car. If you want to travel with public transportations make sure you book a flight that arrives at 17:00 the latest to be able to catch the train and the bus to get to Nendaz.
Is there a train and bus to Nendaz?
Nearest train station is Sion which has connections directly from Geneva airport and other cities of Switzerland. Just outside the station you can catch the bus to Haute Nendaz. Check out sbb.ch for information and timetables.
What about car rental?
You can rent a car and pick it up/leave it at Geneva airport. Note that a 4x4 drive or snow chains is mandatory up in the mountains.
How late is check-in time
You can check in from 15:00. If you should arrive earlier you can leave your luggage at the hotel and we will keep it for you until your room is ready.
What if my time of arrival is late?
Please let us know your approx. time of arrival. Should you arrive later than 21:30 and have booked half-board we will prepare some nibbles with local cheese and cold cuts. Should you arrive after closing hours we will arrange a key for you so that you will have access to your room upon arrival.
There is a free WIFI and access to internet through the whole hotel, the bistro, our rooms, suites and our chalets.
What is check out time?
Summer: Check out at 11:00
Winter: Check out at 10:00
How far is the hotel from the village?
Les Clèves is situated in a quiet area just above the Haute-Nendaz village just in the middle of biking and hiking trails during the summer and in the middle of the piste in the winter. To drive it takes 5 minutes (25-30 minute-drive to the city of Sion). To walk the road takes approximately 15-20 minutes down and 20-25 minutes uphill (depending on your condition) If you choose to walk down the piste it will take you only 9-10 minutes down and 10-15 minutes up.
Before your arrival, once you have confirmed your booking with us, we will issue you with a reservation sheet, where the terms and conditions, payment instructions and other important information are listed. We kindly ask for a CHF 300.- deposit per person payable within 3 working days in order for you to secure the booking. When we have received the deposit it is considered confirmed.
On your arrival day, please note that during the winter months check-in is after 15:00. We ask all our guests who arrive by car, to call us 30min prior to arriving at Les Clèves Parking so we can organize your pick up. Should you arrive by train and bus, please indicate the exact arrival time at the Telecabine in Nendaz so we can organize a chauffeur service for you.
Once you have arrived at the lodge you will be greeted by our staff, who will show you to your room and explain the day to day running of the hotel. Before dinner a welcome drink will await you in the lodge bar.
During ski season, don’t forget to collect your pre-ordered skis prior to arrival at the hotel so that the next morning you can just click straight in, and hopefully enjoy the untouched powder. For weekend arrivals the skis can be picked up directly at the hotel as of 16:30 onwards.
Before your arrival, once you have confirmed your booking with us, we will issue you with a reservation sheet, where the terms and conditions, payment instructions and other important information are listed. We kindly ask for 50% deposit payable within 3 working days in order for you to secure the booking. During the summer months we offer a Bed & Breakfast accommodation. You can upgrade to a half-board package during the peak season. Payment instructions and arrival information will be sent to you upon receipt of a booking.
We are situated in the middle of a number of hiking trails. There are lots of possibilities. You can for instance walk/hike along the paths of the “Bisses of 4 Valleys or hike up to Tracouet and continue up to “Dent de Nendaz”, just to give some examples. Check with our staff for more trails and hikes to explore. You can get maps at the hotel or the tourist information, while more detailed maps can be purchased at any sports store in the village.
SPA and wellness
The new Spa 4 Vallées is located in the centre of Haute-Nendaz. The spa is open to the public and consists of various saunas, jacuzzi and pools.
Entrance: Adult - CHF 45
Student & senior - CHF 42
Children 4-15 years old – CHF 18
Click here for a list of other spas in Valais
Click here for a list of other wellness treatments
Mountain biking & downhill
There is a lot of mountain bike trails to discover in Nendaz and its surroundings. All varieties from easy to more difficult and tracks with over 200km to explore. During the season when the lifts are open, bikes travel free of charge so you can save your energy and take the 1st stage of your trip with some help.
There are also several downhill routes available here in Nendaz, Veysonnaz and in Verbier.
We collaborate with “On the Mountain” store for mountain bikes and they also provide great support and service with skilled staff. Try also the new electric mountain bikes…if you'd rather save your energy.
If you are more partial to biking on the road there are plenty of roads heading up to Haute-Nendaz and all the way down the valley to Sion and onwards.